Information Security

In an online environment, it is common for various fraud attempts to arise through channels such as email, SMS, or phone calls. At BAI Europa, we prioritise the online security of our clients.

Emails from the Bank

Guidelines for emails sent by the Bank

10 Best Practices for Digital Security

We address specific risks to help prevent fraud attempts.

  • 1

    Emails from the Bank

    Emails sent by the Bank are for informational purposes only and never request confidential information.

    arrow_right_alt Learn more
  • 2

    SMS Messages from the Bank

    SMS messages are for informational purposes only and do not request codes or credentials.

  • 3

    Phone Calls

    The Bank does not request personal data or account information over the phone.

  • 4

    Strong Passwords

    Use passwords with at least 12 characters, combining letters, numbers, and symbols.

  • 5

    Sharing Codes

    Never share access codes, authentication codes, or confidential information.

  • 6

    Urgent Messages

    Be cautious of alarming or urgent requests.

  • 7

    Updated Devices

    Keep your systems up to date.

  • 8

    Official Channels

    Use only the Bank's official website and apps.

  • 9

    Online Shopping

    Avoid using public Wi-Fi networks when shopping online.

  • 10

    Secure Software

    Install software only from official sources.